Refund policy

Return and refunds

You can cancel your order for a full refund by contacting customer support before the order has been sent. Our products have a normal return of purchase of 14 days.

We do not offer free return shipping. Complaints are handled individually.

When returning a living plant please phoograph the plant before shipping so that any damage occured during transport wont cause issues. Please package the plant the same way you received it.

Refunds are given through the same method of payment that was used. 

Please contact customer support in returns of purchase so that we can ensure the health and wellbeing of the plant when they return.

Customer support: webmaster@tornroos.shop